Pionex Review 2025
Pros
- Powerful integrated AI chatbot 'PionexGPT' helps users programme trading bots on Pine script
- Money Services Business (MSB) license by US FinCEN
- Low trading fees compared with other major exchanges at 0.05% maker and taker
Cons
- Limited contact options
- No demo account
- Does not accept fiat deposits
Pionex Review
Pionex is a cryptocurrency exchange with free, integrated trading bots. No prior experience in automated or crypto trading is required, simply activate their bot tools to get started. This guide will explore how to use Pionex robots, what payment methods are available and how the exchange’s fee structure is laid out. We will also review the Pionex arbitrage bot and grid trading bot, alongside the trading platform, asset range and more.
What Is Pionex?
Pionex is the world’s first exchange with free, integrated trading bots. It is an automated crypto trading environment launched in 2019 and has been one of the fastest-growing platforms in Asia, with over $30 million in trade volume per day. Today, the exchange has over 100,000 users, serviced by a team of 100+ experts plus the founder and CEO.
The company holds a USA Money Services Business license (MSB) with a Monetary Authority of Singapore (MAS) license pending. Liquidity engines are aggregated from both Binance and Huobi Global, ensuring that the bots can match orders and run 24/7. Pionex is backed by BitUniverse and has been invested in by the prominent Chinese venture capital firms ZhenFund and Gaorong Capital.
Why Use Bots?
Crypto bots are a set of programmes and algorithms designed to automate trading in the digital currency markets. Market data is interpreted and analysed according to a predetermined set of rules to select the best opportunities and execute positions. Bots reduce the round-the-clock monitoring that could be required for extended periods.
The main advantages of using bots in the cryptocurrency market include:
- Emotionless trading based on data
- Reduce the chance of human errors or delays
- Provide simulated environments to test new strategies
- Operate on set rules working on consistency for performance targets
- Rapid trading and transactions, executed faster than individual investors could
- Reduce the amount of human interaction and time needed to watch market changes 24/7
How Pionex Works
Pionex is not simply another cryptocurrency exchange as it provides the tools to create customisable automated strategies with free bots. API key trading has become invaluable, reducing the need to watch the markets 24/7, and Pionex offers 12 free trading bots that are suitable for beginner and experienced traders.
Generally, bots are complex, requiring client programming and coding knowledge, so the lack of setup required for Pionex bots is a unique advantage. You can also use copy trading to follow top investors bots.
Pionex Bots Explained
A suite of leading robots are available:
- Trailing Buy Bot – Adds to a position when the asset value falls. Buying stops when the price reverses
- Trailing Sell Bot – Places trailing stops on orders, limiting potential losses in the case of sudden market shifts
- Smart Trade Bot – Exploits market trends with low account risk by buying and selling with fixed or trailing stops
- Grid Trading Bot – Buys and sells orders within specified price ranges, securing small and stable profits from standard volatility. Perfect for beginners or those new to automation
- Reverse Grid Bot – Increases your holdings as coin prices fall. Designed to sell coins when high prices are reached relative to predetermined upper and lower limits
- Margin Grid Bot – Earns a profit without using crypto coins by lending some to other Pionex users and earning additional capital to provide the funds for trading
- Leveraged Grid Bot – Utilises leverage with margin loans to amplify the results of the standard grid bot, available with 1:1.2, 1:1.5, 1:2 and 1:3 leverage rates
- Leveraged Reverse Grid Bot – Adds leverage to the standard reverse grid bot to amplify trading results and profit potential. Leverage of 1:1.2, 1:1.5, 1:2 and 1:3 available
- Infinity Grid Bot – A more advanced profit release strategy similar to the grid bot that uses percentages and no upper range limit. Best suited for investors that believe the market will rise
- Time-Weighted Average Price (TWAP) Bot – Buys and sells large volumes of cryptos in smaller orders over a specified period, creating an averaged asset price
- Dollar-Cost Averaging (DCA) Bot – Sets repeated purchasing at regular intervals to offset the effects of volatility
- Spot Futures Arbitrage Bot – A bot for the futures markets, capitalising on market price differences between futures and spot prices. Targets APR returns of 15% to 50%. The Pionex SAFU compensation programme is also implemented up to a limit of 50,000 USDT
View the Pionex bot tutorial information on their website to find the best bot for you and your trading strategy.
Pionex Trading Platform
Pionex has a web-based proprietary trading platform that is compatible with all major web browsers, including Safari, Chrome, Firefox and Explorer. The platform is sophisticated and simple to navigate, with key features including:
- Coin ranking
- Live market cap
- Manual buy/sell
- Built-in live chat
- TradingView charts
- Light and dark mode
- Customisable time filters
- Full trading order history
- Fully customisable interface
- Watchlists, favourites and live coin holdings
- Several technical indicators, including Bollinger Bands, RSI, MACD and Price Oscillator
Pionex Web Trader
Mobile App
The Pionex trading platform is primarily designed for mobile use, with a dedicated application available for download to iOS and Android devices. The app allows you to create grid trading bots, DCA bots and more wherever you may be. You can track strategy statistics, receive real-time news and notifications and action price gap control from mobile and tablet devices to maximise your profit potential. The app has a clean but intuitive design with positive user rankings pushing it up the app store’s leaderboard.
Demo Account
Pionex does not offer a demo account, which may hold it back slightly vs other similar exchanges, like Bitsgap and 3commas. Paper trading is a great way to learn the ropes of a platform, trial strategies or bots and explore new markets without risking any capital. That being said, there are several other big crypto players, like Kraken and BitUniverse, that also do not provide demo account functionality.
Pricing
Pionex is a market maker for Binance and Huobi Global and as such it benefits from low fees from the two exchanges. The pricing structure of the exchange is 0.05% per trade, which is competitive vs Binance & Kucoin at 0.1% and Cryptohopper at 0.15% per transaction. There are no additional charges to implement the Pionex trading bots.
Market maker programmes are available for those with a 300,000 USDT trading volume. Clients can benefit from 0% maker fees, while taker charges remain at 0.05%.
Payments
Deposits
Pionex only accepts deposits in cryptocurrencies, though 40 different digital currencies are supported, including Ethereum (ETH) and Bitcoin (BTC). When using the platform, your wallet must remain free of fiat currency. Stablecoins, such as USDT, are also supported, providing a good option to avoid price fluctuations between exchanges and limit the possibility of account capital dropping.
Coinbase and Binance are recognised, regulated fiat gateways for global consumers that can be used to transfer assets to a Pionex account. You should ensure that the deposit networks match to avoid losing assets; the broker provides clear online tutorials on how to transfer assets via various gateways.
Pionex does not have a minimum deposit requirement, balance level or a funding fee, although each trading pair does have a minimum investment order volume. Deposits can take up to 1 hour from submission to show in your account.
Withdrawals
As per deposits, clients may only withdraw cryptocurrencies. There is a withdrawal fee that varies by coin, alongside quantity limits. Providing KYC information can, however, increase the withdrawal limits.
Security
Pionex offers a secure trading environment that follows security regulations set by US agencies. The broker also holds investments from leading corporations, including ZhenFund and Gaorong Capital, of more than $10,000,000.
The power behind the Pionex exchange is the BitUniverse team; an established all-in-one trading bot and portfolio with the biggest market share in Taiwan, Indonesia, and South Korea. This indicates reputable security and accountability.
Customer Support
3 / 5Pionex can be contacted via the email address below, Telegram or through a live chat functionality at the bottom right corner of the website.
- Email – service@pionex.com
Pionex also has an FAQ section on the website, which includes topics like unrealized profit, how to stop a trading bot, insurance and compensation, using a crypto dust collector and what to do with not enough capital for investment/frozen quantity balances. Other promoted self-help options include social media channels and the Discord community.
Pionex cannot be contacted via telephone.
How To Sign Up With Pionex
Opening an account is a quick and simple process, simply select the ‘Sign Up’ button on the website and complete the online form to create a set of login details. Either a phone number or email address is required for a verification code and you may want to fill out KYC details to increase withdrawal limits, though this is optional. If you have a referral code you can also include that to earn rewards.
Pionex Verdict
Pionex is a unique, fast-growing cryptocurrency exchange offering a wide range of simple, yet sophisticated trading bots, that can be implemented with no knowledge or experience of coding, algorithmic trading or crypto bots. Although a new broker, a good level of security is provided and there is an impressive level of financial backing, including from two prominent Chinese venture capital firms. Although the automated trading features are accessible for beginner traders, the lack of a demo account or telephone contact number means that prospective clients have no way to test the broker before risking capital.
FAQs
What is Pionex Lite And Is It Safe?
Pionex Lite is a product that supports US Dollar purchases of Bitcoin and Ethereum. It is a one-stop service from USD to Bitcoin to bots. The app is safe, legit and easy to use, even for inexperienced digital currency investors. Google authenticator 2FA can be enabled too.
What Are Pionex Leveraged Tokens?
Pionex leveraged tokens offer margin trading exposure and have an optimised rebalancing mechanism. It maintains flexible target leverage rather than a fixed and constant rate. The token names consist of three parts: coin, leverage, and long/short, e.g BTC3L.
What Is Pionex Smart Trade?
Pionex Smart Trade is a 24/7 ‘swing catcher’. Schedule buying and selling at the same time with take profit and stop loss orders to avoid the risks of losses and improve your win rate.
I Am Integrating A Pionex Grid Trading Bot, How Many Grids Will Be Created?
Clients can use a Pionex Grid trading bot to generate returns in the fluctuated sideways market with the BTC/USDT or XRP/USDT pairs, for example. After the bot has been created, it will slice a predetermined range into 10 grids.
What Is The Difference Between Pionex Arithmetic Vs Geometric Grids?
The Pionex Geometric and Arithmetic trading bots have a key difference in their grid generation approach. Arithmetic holds the same common difference between each grid, whereas Geometric maintains the same common ratio between each grid.
Do I Need USDT To Use Bots On Pionex?
After depositing into your Pionex account, you need to convert your coins to USDT if you wish to trade that coin. This can be actioned via the trading page.
What Is The Pionex Spot Futures Arbitrage Strategy?
The strategy involves holding a short position in the perpetual futures market while holding the same size position in the spot market. Arbitrage will find the market-neutral position and utilise the funding rate every 8 hours.
Can I Trade With The Pionex Arbitrage Bot In New York?
There are no geographical limits for Pionex clients, which means that traders from Malaysia to Brazil can open a live account and start using any of the trading bots.
Top 3 Alternatives to Pionex
Compare Pionex with the top 3 similar brokers that accept traders from your location.
- Interactive Brokers – Interactive Brokers (IBKR) is a premier brokerage, providing access to 150 markets in 33 countries, along with a suite of comprehensive investment services. With over 40 years of experience, this Nasdaq-listed firm adheres to stringent regulations by the SEC, FCA, CIRO, and SFC, amongst others, and is one of the most trusted brokers for trading around the globe.
- Kraken – Kraken is a leading cryptocurrency exchange with a proprietary trading terminal and a list of 220+ tradeable crypto tokens. Up to 1:5 leverage is available with stable rollover fees on spot crypto trading and up to 1:50 on futures. The exchange also supports crypto staking and has an interactive NFT marketplace.
- eToro USA – eToro is a social investing platform that offers short-term and long-term trading on stocks, ETFs, options and crypto. The broker is well-known for its user-friendly community-centred platform and competitive fees. With FINRA and SIPC oversight and millions of users across the world, eToro is still one of the most respected brands in the industry. eToro securities trading is offered by eToro USA Securities, Inc.
Pionex Comparison Table
| Pionex | Interactive Brokers | Kraken | eToro USA | |
|---|---|---|---|---|
| Rating | 3.4 | 4.3 | 3.9 | 3.4 |
| Markets | Cryptos | Stocks, Options, Futures, Forex, Funds, Bonds, ETFs, Mutual Funds, CFDs, Cryptocurrencies | Cryptos | Stocks, Options, ETFs, Crypto |
| Demo Account | No | Yes | Yes | Yes |
| Minimum Deposit | $0 | $0 | $10 | $100 |
| Minimum Trade | 0.1 USDT | $100 | Variable | $10 |
| Regulators | FinCEN | FCA, SEC, FINRA, CFTC, CBI, CIRO, SFC, MAS, MNB, FINMA, AFM | FCA, FinCEN, FINTRAC, AUSTRAC, FSA | SEC, FINRA |
| Bonus | – | – | Lower fees when trading volume exceeds $50,000 in 30 days | Invest $100 and get $10 |
| Education | No | Yes | Yes | Yes |
| Platforms | Own | Trader Workstation (TWS), IBKR Desktop, GlobalTrader, Mobile, Client Portal, AlgoTrader, OmniTrader, TradingView, eSignal, TradingCentral, ProRealTime, Quantower | AlgoTrader, Quantower | eToro Trading Platform & CopyTrader |
| Leverage | – | 1:50 | – | – |
| Payment Methods | 1 | 6 | 6 | 4 |
| Visit | Visit | Visit | Visit | Visit |
| Review | – | Interactive Brokers Review |
Kraken Review |
eToro USA Review |
Compare Trading Instruments
Compare the markets and instruments offered by Pionex and its competitors. Please note, some markets may only be available via CFDs or other derivatives.
| Pionex | Interactive Brokers | Kraken | eToro USA | |
|---|---|---|---|---|
| CFD | No | Yes | No | No |
| Forex | No | Yes | No | No |
| Stocks | No | Yes | No | Yes |
| Commodities | No | Yes | No | No |
| Oil | No | No | No | No |
| Gold | No | Yes | No | No |
| Copper | No | No | No | No |
| Silver | No | No | No | No |
| Corn | No | No | No | No |
| Crypto | Yes | Yes | Yes | Yes |
| Futures | No | Yes | Yes | No |
| Options | No | Yes | No | Yes |
| ETFs | No | Yes | No | Yes |
| Bonds | No | Yes | No | No |
| Warrants | No | Yes | No | No |
| Spreadbetting | No | No | No | No |
| Volatility Index | No | No | No | Yes |
Pionex vs Other Brokers
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Customer Reviews
1.7 / 5This average customer rating is based on 3 Pionex customer reviews submitted by our visitors.
If you have traded with Pionex we would really like to know about your experience - please submit your own review. Thank you.
I joined Pionex because they APPEARED to be on the only trading platforms adopting AI tools like ChatGPT and I thought there had to be opportunity there. Anyway, all they really seem to want you to use is the bot, which I don’t have any confidence in. The platform is also super basic – not the decent TA tools seriois day traders need. One thing I do like though is their meme section, which is decent if you want to find tokens with mad price action, like there’s a load of Elon inspired ones on there.
I’ve been using Pionex since it started business in 2019. Everything worked as it should until last week. It started with the delisting of a token that was to undergo rebranding – I was unaware of the rebranding and sunk a decent amount of money into it (the delisting means no trades, no withdrawals). Pionex claims to be converting any tokens that were held when it was delisted to the new token and putting it into user’s accounts at a ratio of 1:1.
Now I’ll mention that I wouldn’t be complaining if the rebranding were to take a few days. Pionex delisted the token on the 14th with no mention of when the rebranded token would be relisted. The rebrand was to be completed on the 21st by the token’s dev team. Compare this to Binance delisting the token on the 18th with relisting being the 21st. The dev team finished up the process by the end of the 18th so the token was ready to go and Binance listed it for trading on the 19th.
Today is the 21st and I’ve spoken to the support team almost daily, being told to be patient, but at the same time they wouldn’t mention when I’d be able to access my money, which at this point is over $3300. They’ve denied letting me withdraw the token, they’ve denied swapping the token for USDT so I can withdraw or continue trading, and they constantly make remarks saying “go ahead, call the authorities” when I tell them they’re holding my money hostage.
Holding user’s funds for any length of time where they can’t access them is a pretty frowned upon way of operating, let alone withholding the funds for an indefinite period of time. I’ve tried closing my account to get my funds where I can access them but no dice, I need to wait it out apparently. Either that or I can forfeit my funds to them and close my account.
They violate their own Terms of Service by not allowing you to withdraw “any time” or close your account without penalty or cost “any time”.
Feels like they’re up to something or straight up taking my money. They’ll probably list the new token when the price tanks and my tokens are worthless.
Anyways, to sum it up: support chat is useless. absolutely no help. use pionex if you like being blocked off from your assets and have support chats closed on you by the team.
Warning: My Disturbing Experience with Pionex – Proceed with Caution
If you are considering using Pionex for your cryptocurrency exchanges, I urge you to read this account of my alarming experience first. It raises serious red flags about the reliability and trustworthiness of this platform, leading me to believe it operates like a scam.
Recently, I attempted to withdraw funds to my bank account, only to find that the transfer was rejected due to a policy on my bank’s end. In an effort to resolve this issue, I submitted all necessary documentation to Pionex, including the SWIFT document detailing the return of my funds.
After my money was returned to Pionex’s upstream bank, Thunes Bank, I expected a swift resolution. However, over two months have passed, and Pionex has been unable—or perhaps unwilling—to locate my funds. This prolonged inaction has raised alarm bells about the company’s handling of financial transactions.
It’s becoming increasingly evident that Pionex lacks control and oversight of its transactions, which raises serious concerns regarding their legitimacy. In today’s digital landscape, where financial security and customer trust are paramount, this type of negligence is inexcusable.
My experience leads me to believe that Pionex should be approached with extreme caution, if not outright avoidance. If you are considering using their services, I strongly advise you to rethink that decision. Protect your financial well-being and choose a more reputable platform that prioritizes security and customer service. Your money deserves better treatment than what Pionex has provided in my case.
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