Brokers With The Best Customer Support In 2025
Having a broker that can provide fast and reliable support is essential, especially for active traders. Yet with the rise of automated chatbots, we know many traders are growing frustrated with the assistance provided.
Fortunately, we’ve done the hard work – contacting and evaluating the level of support provided by over 450 brokers and counting. Dig into our pick of the trading brokers with the best customer service.
Top 6 Brokers For Customer Support
Based on our direct tests, these 6 brokers offer the best customer support for traders:
Why Are These Brokers The Best For Customer Support?
Here's a quick summary of why we believe these are the best brokers for customer service and support:
- FOREX.com is the broker with the best customer support in 2025 - When we tested FOREX.com, support agents impressed with their market knowledge and clear, confident answers across live chat, phone, and email. Response times were quick, even during peak hours. Multilingual support is available, and follow-ups were well-handled—ideal for active traders needing clarity fast, especially when managing positions in volatile markets.
- Videforex - During our tests of its customer service, Videforex offered 24/7 live chat and phone support with surprisingly quick responses. While agents were friendly, we found the depth of knowledge varied—basic queries were handled well, but complex questions lacked detailed answers. Follow-ups did arrive, though sometimes delayed. Multi-language support is available, which helps global traders.
- RaceOption - When we used RaceOption, live chat was responsive within seconds, and support is available 24/7, great for weekend traders. However, while agents were polite, their ability to handle advanced trading questions was sometimes limited and follow-up consistency was mixed, making the overall experience more geared toward beginners.
- Nexo - During our testing, Nexo’s live chat support was very responsive, with initial replies in under a minute. Agents handled crypto-related questions especially confidently and sometimes struggled with more technical or account-specific queries. Email follow-ups were slower, as you'd expect, often taking over 24 hours.
- Dukascopy - When we tried Dukascopy, support stood out for professionalism and technical depth—especially over live chat and phone. Agents provided clear, non-scripted answers to advanced trading and platform queries. Response times were fast during European hours. Multilingual support is strong, and follow-ups were consistent, making it well-suited for experienced traders.
- NinjaTrader - During our hands-on tests, NinjaTrader’s email support was detailed and handled by knowledgeable staff, even if live chat and phone availability were more limited compared to others. Response times varied and were notably faster during U.S. hours. While there’s no 24/7 support, follow-ups were thorough, which gave us confidence.
How Secure Are The Top Support Brokers?
Fund protection is key when you're actively trading. Here’s how these brokers protect your funds:
| Broker | Trust Rating | Guaranteed Stop Loss | Negative Balance Protection | Segregated Accounts |
|---|---|---|---|---|
| FOREX.com | ✘ | ✔ | ✘ | |
| Videforex | ✔ | ✔ | ✘ | |
| RaceOption | ✘ | ✘ | ✔ | |
| Nexo | ✘ | ✘ | ✘ | |
| Dukascopy | ✘ | ✔ | ✔ | |
| NinjaTrader | ✘ | ✘ | ✘ |
Are These Brokers Good For Beginners?
Good support matters even more for new traders. Here’s how else these brokers help beginners:
| Broker | Demo Account | Minimum Deposit | Minimum Trade | Education Rating | Support Rating |
|---|---|---|---|---|---|
| FOREX.com | ✔ | $100 | 0.01 Lots | ||
| Videforex | ✔ | $250 | $0.01 | ||
| RaceOption | ✔ | $250 | $0.01 | ||
| Nexo | ✘ | $10 | $30 | ||
| Dukascopy | ✔ | $100 | 0.01 Lots | ||
| NinjaTrader | ✔ | $0 | 0.01 Lots |
Do These Brokers Support Advanced Traders?
Experienced traders also need quick answers, especially during volatile market sessions. Here's how these brokerages support serious traders:
| Broker | Automated Trading | VPS | AI | Pro Account | Leverage | Low Latency | Extended Hours |
|---|---|---|---|---|---|---|---|
| FOREX.com | Expert Advisors (EAs) on MetaTrader | ✔ | ✔ | ✘ | 1:50 | ✔ | ✘ |
| Videforex | ✔ | ✘ | ✘ | ✘ | 1:500 | ✘ | ✘ |
| RaceOption | - | ✘ | ✘ | ✘ | 1:500 | ✘ | ✘ |
| Nexo | - | ✘ | ✘ | ✘ | - | ✘ | ✘ |
| Dukascopy | Yes (EAs & FIX APIs) | ✘ | ✘ | ✘ | 1:200 | ✔ | ✘ |
| NinjaTrader | NinjaScript or via Automated Trading Interface | ✘ | ✘ | ✘ | 1:50 | ✔ | ✘ |
Compare Detailed Ratings Of Top Brokers For Customer Support
We tested and scored each broker’s support performance, alongside other key areas, so you can see how they stack up:
| Broker | Trust | Platforms | Assets | Mobile | Fees | Accounts | Research | Education | Support |
|---|---|---|---|---|---|---|---|---|---|
| FOREX.com | |||||||||
| Videforex | |||||||||
| RaceOption | |||||||||
| Nexo | |||||||||
| Dukascopy | |||||||||
| NinjaTrader |
How Well Used Are These Customer Support Leading Brokers?
We also considered broker popularity when evaluating the best platforms for customer support:
| Broker | Popularity |
|---|---|
| Nexo | |
| NinjaTrader | |
| FOREX.com | |
| Dukascopy | |
| Videforex | |
| RaceOption |
Why Choose FOREX.com For Reliable Customer Support?
"FOREX.com remains a best-in-class brokerage for active forex traders of all experience levels, with over 80 currency pairs, tight spreads from 0.0 pips and low commissions. The powerful charting platforms collectively offer over 100 technical indicators, as well as extensive research tools."
Christian Harris, Reviewer
FOREX.com Quick Facts
| Bonus Offer | VIP status with up to 10k+ in rebates - T&Cs apply. |
|---|---|
| Demo Account | Yes |
| Instruments | Forex, Stock CFDs, Futures, Futures Options |
| Regulator | NFA, CFTC |
| Platforms | WebTrader, Mobile, MT4, MT5, TradingView |
| Minimum Deposit | $100 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:50 |
| Account Currencies | USD, EUR, GBP, CAD, AUD, JPY, CHF, PLN |
Pros
- The in-house Web Trader continues to shine as one of the best-designed platforms for aspiring day traders with a slick design and over 80 technical indicators for market analysis.
- There’s a wealth of educational resources including tutorials, webinars, and a stacked YouTube channel to help you get educated in the financial markets.
- With over 20 years of experience, excellent regulatory oversight, and multiple accolades including runner-up in our 'Best Forex Broker' awards, FOREX.com boasts a global reputation as a trusted brokerage.
Cons
- Despite increasing its range of instruments, FOREX.com's product portfolio is still limited to forex and CFDs, so there are no options to invest in real stocks, real ETFs or real cryptocurrencies.
- Funding options are limited compared to leading alternatives like IC Markets and don’t include many popular e-wallets, notably UnionPay and POLi.
- FOREX.com's MT4 platform offers approximately 600 instruments, significantly fewer than the over 5,500 available on its non-MetaTrader platforms.
Why Choose Videforex For Reliable Customer Support?
"Videforex will serve traders looking for a no-frills, easy-to-use platform to speculate on the direction of popular financial markets through binaries. With a sign-up process that takes a matter of minutes and a web-accessible platform, getting started is a breeze. "
Videforex Quick Facts
| Bonus Offer | 20% to 200% Deposit Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | Binary Options, CFDs, Forex, Indices, Commodities, Crypto |
| Platforms | TradingView |
| Minimum Deposit | $250 |
| Minimum Trade | $0.01 |
| Leverage | 1:500 |
| Account Currencies | USD, EUR, GBP, AUD, RUB |
Pros
- Videforex regularly runs trading contests, offering practice opportunities and cash prizes to beginners and experienced traders, with position sizes from just ¢0.01.
- Videforex is one of the few brokers with 24/7 multilingual video support, providing comprehensive assistance for active traders.
- With the addition of over 60 new assets, Videforex now gives traders access to in-demand crypto (TON, ARB, PEPE, SHIB), top-performing tech stocks (Tesla, Meta, Nvidia, Amazon), and a more diverse FX portfolio (THB, ZAR, and MXN).
Cons
- The absence of any educational tools is a serious drawback for newer traders who can find blogs, videos and live trading sessions at category leaders.
- Videforex lacks authorization from a trusted regulator, meaning traders may receive little to zero safeguards like segregated client accounts.
- The client terminal needs improvements based on our latest tests, sporting sometimes slow and unresponsive widgets which could dampen the experience for day traders.
Why Choose RaceOption For Reliable Customer Support?
"RaceOption will appeal to investors looking for a feature-rich binary options trading experience with regular contests, account-based perks, and copy trading. The catch is its unregulated status, with little to zero investor protections available based on our investigations."
RaceOption Quick Facts
| Bonus Offer | 20% - 200% Deposit Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | Binary Options, CFDs |
| Platforms | TradingView |
| Minimum Deposit | $250 |
| Minimum Trade | $0.01 |
| Leverage | 1:500 |
| Account Currencies | USD, EUR, GBP, AUD, RUB |
Pros
- RaceOption is in the less than 1% of brokers that offers video chat, available 24/7 in multiple languages, although the knowledge of agents about trading and regulatory issues needs improvement from our direct experience.
- RaceOption makes account funding a breeze with fee-free and near-instant deposits via bank cards and cryptos, plus guaranteed withdrawals processing within 1 hour.
- Payouts on popular underlying assets like EUR/USD can reach 95%, beating out most alternatives based on our evaluations, and increasing potential returns, while the first 3 trades are risk-free in Silver and Gold accounts.
Cons
- RaceOption is one of the only brokers not to offer a demo account, which when considered alongside the absence of education, makes this broker a poor choice for beginners.
- While still affordable for many retail investors, the $250 minimum deposit raises the entry barrier, especially compared to Deriv and World Forex who are designed for budget traders.
- RaceOption is an unregulated, high-risk broker that doesn’t provide investor compensation or legal recourse options should you run into trading or withdrawal issues.
Why Choose Nexo For Reliable Customer Support?
"Nexo gives crypto traders the capability to trade, invest, lend and borrow digital assets in one place, and it’s especially good for its credit functions that pay out very high yields to lenders. However, its fees are relatively high and many day traders will prefer a more tightly regulated crypto broker."
Michael MacKenzie, Reviewer
Nexo Quick Facts
| Bonus Offer | Loyalty scheme with various bonuses, plus referral program and bonus paid to lenders on credit line |
|---|---|
| Demo Account | No |
| Instruments | Cryptos |
| Platforms | Nexo Pro |
| Minimum Deposit | $10 |
| Minimum Trade | $30 |
| Account Currencies | USD, EUR, GBP |
Pros
- Value-add tools integrated into the trading platform including social media analysis and newsfeeds by asset
- Traders benefit from bonuses and incentives including free trading funds paid to lenders and cashback in the form of the exchange’s native Nexo token
- Nexo’s crypto staking and credit features support crypto lending and borrowing, and the yields lenders receive are among the best going
Cons
- The range of tokens is extensive compared to most crypto brokers but still much smaller than similar crypto exchanges like Kraken
- High deposit and withdrawal fees for cards and e-wallets will price many traders out of the most convenient payment methods
- Although Nexo has registered with some reputable watchdogs, it is riskier to trade with than established crypto brokers like AvaTrade and Vantage
Why Choose Dukascopy For Reliable Customer Support?
"If you’re an experienced trader, Dukascopy provides the tools you need: JForex for algorithmic strategies, competitive spreads from 0.1 pips, leverage up to 1:200, and the peace of mind of using a Swiss-regulated bank and broker."
Dukascopy Quick Facts
| Bonus Offer | 10% Equity Bonus |
|---|---|
| Demo Account | Yes |
| Instruments | CFDs, Forex, Stocks, Indices, Commodities, Crypto, Bonds, Binary Options |
| Regulator | FINMA, JFSA, FCMC |
| Platforms | JForex, MT4, MT5 |
| Minimum Deposit | $100 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:200 |
| Account Currencies | USD, EUR, GBP, CAD, AUD, NZD, JPY, ZAR, TRY, SEK, NOK, DKK, CHF, HKD, SGD, PLN, CZK, AED, SAR, HUF, MXN |
Pros
- Dukascopy features some of the best research we’ve seen, even a professional TV studio in Geneva covering financial news, market analysis, and daily insights from professionals.
- Dukascopy offers tight spreads starting from 0.1 pips, leverage up to 1:200 (depending on the jurisdiction), and volume-based commissions that reward high-frequency traders.
- The proprietary JForex platform is highly advanced, offering tools for algorithmic trading, extensive charting, and access to deep liquidity for short-term traders.
Cons
- Some account types, such as the MT4/MT5 accounts, require a higher minimum deposit of $1,000, which may not be ideal for traders with smaller budgets.
- While JForex is feature-rich, it has a steep learning curve, making it less suitable for beginner traders who might prefer simpler platforms.
- While Dukascopy provides some educational resources and 24/7 support, the complexity of its platforms and tools required extensive testing and may overwhelm newer traders.
Why Choose NinjaTrader For Reliable Customer Support?
"NinjaTrader continues to meet the demands of active futures traders looking for low fees and premium analysis tools. The platform hosts top-rate charting features including hundreds of indicators and 10+ chart types."
Tobias Robinson, Reviewer
NinjaTrader Quick Facts
| Demo Account | Yes |
|---|---|
| Instruments | Forex, Stocks, Options, Commodities, Futures, Crypto |
| Regulator | NFA, CFTC |
| Platforms | NinjaTrader Desktop, Web & Mobile, eSignal |
| Minimum Deposit | $0 |
| Minimum Trade | 0.01 Lots |
| Leverage | 1:50 |
| Account Currencies | USD |
Pros
- NinjaTrader continues to deliver comprehensive charting software for active day traders with bespoke technical indicators and widgets
- Traders can get free platform access and trade simulation capabilities in the unlimited demo
- You can get thousands of add-ons and applications from developers in 150+ countries
Cons
- The premium platform tools come with an extra charge
- There is a withdrawal fee on some funding methods
- Non forex and futures trading requires signing up with partner brokers
How DayTrading.com Chose The Best Brokers For Customer Support
Our team conducted hands-on testing of the customer support at each shortlisted broker using multiple channels, including live chat and email.
We evaluated response times, availability, professionalism, and the depth of knowledge in each interaction. Each broker’s support team was tested with real questions from our experts, who then assigned each one a rating.
Based on these customer support ratings, we ranked the top brokers for their trading assistance.
What To Look For In A Broker’s Customer Service Offering
Based on our hands-on testing and years operating trading accounts in our personal time, here are the most critical features to prioritize in a broker’s customer service:
- Live Human Support – Fast. Avoid brokers relying primarily on bots or email-only support. Look for 24/5 or 24/7 live chat staffed by humans. FOREX.com, IC Markets, and XM consistently responded in under a minute during testing.
Support That Knows the Market. Trading is complicated. Your broker’s agents should understand trading platforms, order types, slippage, leverage, and more. IG, Pepperstone, and Dukascopy delivered unscripted, confident responses to complex questions during our tests. - Weekend & After-Hours Coverage. For crypto or global market traders, support should be available when you need it (not just 9–5 Monday–Friday). This is key when we’re seeing a growing number of brokers introduce extended hours trading. Videforex and RaceOption provide round-the-clock live chat, though depth of knowledge may vary from our experience.
- Multilingual Assistance. Global access matters. Top brokers offer support in multiple languages – not just English. XM, CMC Markets, and Fusion Markets excelled in international accessibility when we used them.
- Prompt, Professional Follow-Ups. A good broker doesn’t just answer – they follow up to resolve the issue fully. Trade Nation, IG, and Fusion Markets impressed during our investigations, with timely, clear email follow-through.
Why Great Customer Support Matters For Active Traders
In high-speed day trading, timing is everything. A delay of even a few minutes can lead to missed opportunities or significant losses.
Unfortunately, many brokers we use now are steering traders to automated chatbots that are slow, unhelpful, and often incapable of handling complex issues – leading to a poor, frustrating and time-wasting user experience.
Here are some realistic, high-stakes scenarios that highlight why choosing a broker with exceptional customer service is non-negotiable for serious traders:
Locked Out Before A Volatile Market Move
- You’ve left positions open before the weekend, planning to manage them on Saturday as news breaks.
- Suddenly, you’re locked out of your account, and the password reset email never arrives.
- The broker uses a chatbot-only system – no live agents on weekends. Multiple tickets go unanswered until Monday.
- By then, the market’s moved. You miss the ideal exit window and suffer major losses.
- With a broker like IC Markets or Dukascopy, you get 24/7 live human support, with agents able to troubleshoot account access issues in real time – even on weekends.
Funds Missing, Chatbot Loop Begins
- You initiate a withdrawal on Wednesday. By Monday, the funds still haven’t arrived.
- You try contacting support, only to be looped through generic bot prompts asking the same irrelevant questions.
- When a human finally steps in, they request unclear documentation and offer no timeline.
- Your capital is tied up, stopping you from entering promising trades.
- Pepperstone or CMC Markets have knowledgeable agents available fast who give clear timelines and don’t bury you in red tape.
Bottom Line
If you’re an active trader, such as a day trader, poor customer support is more than an inconvenience – it’s a liability. Choose a broker that equips you with real, knowledgeable human support when it matters most.
To get started, see our pick of the brokers with the best customer support for traders.