Hi Shakti,
I’m sorry to hear that you’re worried about the safety of your funds.
If you wish to withdraw funds from a broker, there are steps you can take:
- Contact the Broker Directly: Reach out to All Stars Trading through their official communication channels and politely but firmly request a withdrawal of your funds.
- Review Withdrawal Policies: Check the broker’s terms and conditions, especially regarding withdrawals. Follow their stated procedures, where reasonable, to avoid giving them a reason to delay or reject your request.
- Keep Documentation: Keep a record of all communications, including emails, chat transcripts, or phone calls. This will be key if you need to escalate the issue.
If you aren’t able to retrieve your funds by speaking to the broker directly, there are further steps you can take:
- Involve Your Payment Provider: Some credit cards, for instance, allow chargebacks if you can prove that a service has not been provided as promised.
- File a Complaint with Regulators: Since All Stars Trading is registered with the International Financial Services Commission of Belize, you could try filing a complaint with them. They may not be as effective as regulators from stricter jurisdictions, but it could still be worth pursuing.
- Warn Others: If your attempts to recover funds fail, report the broker on trading forums, social media, and review sites to warn other traders.
- Seek Legal or Professional Help: Just be wary of unscrupulous recovery services, many of which regularly try and post on our forum (their posts are rejected).
Going forward, it’s sensible to prioritize brokers that are licensed and regulated by stringent authorities such as the FCA in the UK and ASIC in Australia.
