Trustly Brokers 2023 - Which Brokers Accept Trustly?

Trustly is an online payment facilitator that allows investors to transfer funds to and from their trading accounts quickly and securely. Particularly popular amongst European brokers, or those with a large European customer base, the platform provides simplicity and security without the need for a lengthy registration process or software installation. In just a few simple steps, traders can deposit funds and start investing.

In this guide, we review the platforms that support Trustly as well as exploring the advantages and disadvantages of using the eWallet for trading. Use our list of brokers that accept Trustly deposits directly below to get started today.

Trustly Brokers

  1. nextmarkets is a German stock and CFD broker with more than 800 instruments available for web and mobile-based trading.

  2. HotForex is a forex and CFD broker that is regulated by the FCA and provides access to over 1,000 securities and derivatives on several international markets.

Trustly Overview

Trustly, formerly Instantbank, was founded in 2008. Today, the payment provider is integrated with over 6,000 banks and 8,000 merchants, connecting 525 million consumers in 30 countries. Its services are used across four key industries: e-commerce, iGaming, travel, and financial services, including trading.

The company is Swedish and continues to operate from its native capital in Stockholm. Following their successful acquisition in 2018, the Trustly Group is now owned by Nordic Captial.

The firm is fundamentally a digital payment provider. They work as an intermediary between the consumer and the merchant, or broker. And whilst they facilitate the transfer of funds, they themselves are not a bank.

 

brokers that accept trustly

Deposits & Withdrawals

To make a money transfer, simply select Trustly from the payment methods listed by your broker. You will then need to:

  • Select your bank and log in as you normally would
  • Choose the account from which you wish to pay
  • Confirm your payment using your preferred authentication method

Note, that business accounts are not supported. Personal accounts exist only. Accounts must be eligible for bank transfers and can only be used with Trustly if they are one of the 6,000+ banks which the service is integrated with.

For more information on how to use Trustly services, watch the useful guide linked below.

Speed Of Trustly Payments

Transactions, both deposits and withdrawals, are usually processed within minutes. However, additional clearance should be allowed for weekends or public holidays. The bank or another third party may require additional processing time, in which case funds can be delayed.

If you do notice a delay with your payment, you are advised to contact the broker or merchant directly with a copy of the transaction details from your online bank.

Costs

Trustly does not charge fees for making deposits or withdrawals. However, it cannot guarantee that third parties, such as your bank or the trading platform itself, will not themselves apply additional charges. It is worth reading the small print to avoid nasty surprises.

Traders will be relieved to hear that the platform does not charge an inactivity fee. But again, a broker or third-party, may apply this directly. Ensure that you have read the broker’s T&Cs.

Security

The provider implements a number of security measures including 2048-bit RSA encryption to safeguard the security of trader’s payments. As well as SSL/TLS-only communication, granular access rights and privilege, plus GDPR-compliant retention periods for transaction data are followed. There are also multiple firewalls, intrusion detection tools, and multi-factor authentication in place.

Licensing

Trustly Group AB is an authorized Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority. Payment services are conducted in accordance with the Swedish Payment Services Act and directive (EU) 2015/2366. Cross-border payment services are supported within EU/EEA.

Advantages

Among the main benefits of trading with Trustly are:

  • Multi-currency
  • Robust security
  • Instant deposits
  • Mobile transactions
  • No direct charges or fees
  • No registration or account needed
  • Withdrawals and deposits are supported

Disadvantages

There are also some drawbacks to consider:

  • No native app
  • Limited coverage outside of Europe
  • Limited integration- not all banks and brokers in all served countries are eligible to carry Trustly, which means depending on their bank account, traders may find their choices are limited.

Customer Support

Support can be accessed via email or phone.

Email: visit the Customer Support tab on the Trustly website to submit a ticket.

Phone:

  • +44 20 3917 4826 (English)
  • +46 8 446 831 22 (Swedish)

Note, that queries regarding payments cannot be discussed over the phone for security reasons. For queries regarding previous transactions, valid proof of payment will need to be provided.

Accepted Countries

Services are available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

In 2021, Trustly also launched Instant Payouts in the USA in partnership with Cross River Bank.

Is Trustly A Good Choice For Traders?

Trustly supports quick, easy and secure payment processing in over 30 countries worldwide. Traders looking to make frequent transfers to trading accounts are in safe hands. The company is keen to meet their evolving customers’ needs – as shown by its recent expansion into the US market.

Traders should note that not all brokers will be eligible to offer Trustly with services severely limited outside of Europe. But if you are based in Europe, it could be worth considering.

See our list of brokers that accept Trustly deposits and withdrawals to start trading today.

FAQ

What Do I Need To Use Trustly?

To trade using Trustly, you must have a private bank account held in your name, which is eligible to make bank transfers. Your balance must not be in credit from the bank, and the bank account currency must be in local currency.

Can I Get A Refund On My Deposit?

Trustly is a payment method, it facilitates the transfer of funds to your trading platform but it is important to note that it does not hold any funds. Instead, it forwards them to the trading platform. If you need to request a refund, you will need to take it up with the trading platform or broker which holds the funds.

How Long Does It Take To Withdraw Funds Into My Bank?

Withdrawal processing times are usually dependent on the trading platform in question. Whilst Trustly processes transfers instantly, third parties may require additional time for checks and further processing. You should check with your trading platform for clarification on withdrawal times. Alternatively, see our detailed reviews.

How Can I Contact Trustly?

For queries or complaints, contact the firm via the support page or by phone on +46 8 655 26 37. Note that sensitive information cannot be discussed over the phone for security reasons.

How Trustworthy Is Trustly?

Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. The service maintains high standards for security and implements a range of advanced tools and technologies to ensure they are met.