This feels familiar, I’ve had this experience myself John. Slick advertising and lots of ‘good’ reviews but then you join and it’s a different story, orders don’t fill at the requested price, the support team don’t know their head from their arse and actually withdrawing money is easier than finding ice in a desert.
That’s why now I stick to the big brands who’ve been around for ages and I always start with a simulator account. If they’re sh*** during my trial I’m out.
Damien