The XTB group announced preliminary results for the first three months of 2021. The figures showed growth in new customers – with a record numbers signing up – plus over 100,000 active clients for the first time in a single quarter. With revenue and profit both climbing too, the company is very proud of the results.
Record-Breaking Customer Growth
The XTB Group summarised the first quarter of 2021 with operating revenues of EUR 40,8 million (an increase by 33.4% compared to the fourth quarter of 2020), net profit amounted to EUR 19,5 million (an increase by 121.3% compared to to the previous quarter).
There was a record quarterly increase in the number of both new clients by 67,2 thousand (an increase of 75.0% compared to the previous quarter), and active clients, which surpassed 100 thousand for the first time, reaching as many as 103,4 thousand (an increase of 43.0% from the level of the fourth quarter of 2020).
In total, almost 317 thousand people have invested with XTB so far.
Omar Arnaout, president of the board of XTB said:
“These customer indicators are of great importance in the context of building the long-term development of the company and the implementation of our strategy. The number of new and new active clients translates directly into XTB’s revenues and profits, which were also significantly higher than in the previous quarter.”
The increase in the customer base is the result of intensified marketing activities, including the campaigns launched in 2020 communicating commission-free investing in shares up to EUR 100,000 in turnover per month.
This campaign featured the new XTB ambassador, Portuguese coach José Mourinho.
The Group also put a great emphasis on educational activities by organising in several regions, a new format of conference addressed to novice investors.
The new series of events, branded XTB Investing Day, was designed both to provide basic knowledge related to investing and to familiarise current investors and potential clients with the full range of instruments available at XTB on the individual markets.
X Open Hub
Services providing liquidity and technology to other financial institutions is a constantly growing area of the XTB Group’s operations. In Q1 2021, the X Open Hub (XOH) recorded a revenue of EUR 2,3 million, while in the fourth quarter of 2020 it was over EUR 1,1 million.
Due to the development of business activities, XTB Group’s employment exceeded 550 people at the end of the first quarter of 2021. The total operating costs amounted to EUR 19 million and were slightly higher than those incurred by the Group in the fourth quarter of 2020, when they amounted to EUR 18,3 million.
Regarding the geographic expansion, the Group is finalising the preparatory activities aimed at launching operations in the United Arab Emirates.
In January 2021, XTB MENA Limited was established as a local entity. Currently, a number of activities are underway in order to meet all the conditions of the local DFSA regulator, which will allow it to obtain a license necessary to start operating in the UAE.
Omar Arnaout added:
“We are coming closer to the moment that we have been waiting for – launching operational activity in the United Arab Emirates.
Step by step, we are implementing planned activities – from obtaining the necessary approvals and licenses, through the preparation of our internal infrastructure, products and offer, to the recruitment of the local team – all of which will allow us to start a completely new chapter in the history of XTB’s global expansion.
We will be happy to share all the detailed plans when we start operating in Dubai, which in line with earlier announcements, will take place in the first half of this year. “